The Division of University Housing is committed to providing an exceptional workplace for its workforce of approximately 450 career staff members and over 2,000 students. University Housing provides an inclusive and safe working environment that promotes engagement, empowerment, and professional development. University Housing operates nineteen residence halls across the University of Wisconsin-Madison campus, providing a home to over 7,400 undergraduate students. We also operate three apartment communities, serving about 3,000 graduate students, academic staff, postdoctoral researchers, faculty, and their families. In addition, we manage seven dining venues across campus, and provide conference group and youth camp housing throughout the summer months.
University Housing is divided into five main departments: Administration, Dining & Culinary Services, Residence Hall Facilities, Residence Life, and University Apartments. Whether we're launching new academic support services, testing out a new recipe, renovating resident rooms, organizing welcome events, cleaning our facilities, or inviting a new summer youth camp to campus, everything that we do is to support the mission of the University and fulfill University Housing's goal to be, "The place everyone wants to live."
The University Housing Administrative departments provide residential accommodations, programs, and services to actively support the mission of the University; meet the needs of students, families, staff, and guests; and foster the development of residential communities. University Housing houses over 7,400 students in Residence Halls across campus and 3,000 residents in University Apartments.
Under the general supervision of the Assistant Director of Housing - Technology Services, the Project Manager will lead all technology and some business related divisional and departmental projects coordinating directly with project sponsors, stakeholders, team members, unit directors, managers, staff, and indirectly with constituents across campus. This position requires involving user requirements gathering, application of business analysis, and critical and strategic thinking skills. This position will set the vision for current project management and process improvement methodologies, business analysis, both in practices and in tools. This is a key position in the department involving direct contact and engagement with Housing department directors.
This position is responsible for managing visible, large, and complex projects that span the entire division. The position consults with the Assistant Director of Housing - Technology Services, other professional Technology Services (TS) staff members, and other division supervisors and managers as appropriate to assist in planning for and defining the scope of major technology and business projects. The scope of the projects to be implemented can be very complex spanning multiple components that include required skill sets of system and network engineers, system developers, programmers, facilities staff, functional administrators, administrative staff, as well as IT leaders on campus. The projects can affect the critical missions of the departments and division at large.
Projects include initiating and coordinating efforts of new project intake, upkeep and maintenance of ongoing projects in several domain areas to include but not limited to: mid-to-large scale systems and networks; technology infrastructure upgrades or refresh of equipment, enterprise software systems, software application development, computer system security to an agreed upon level; identify, eliminate and inventory restricted data as defined by the campus; implement ongoing makerspace project initiative; major technology related project initiatives in all the departments. Additionally, this position will develop appropriate technical policies, procedures and operations protocols for the department, be a divisional representative for some key campus project initiatives as assigned.
This position will be responsible for developing detailed critical path analysis, estimated person hour requirements and timetable for project implementation. Typical duties include consulting with department directors and division staff to insure that project design and plan accommodates their requirements and meets the time frames for delivery.
The Technical Services Department is committed to demonstrating our Division of University Housing Core Values: Care in how we approach people and our work; Creativity in solving problems; Integrity in our interactions with staff and customers; Optimism, focusing on opportunities and positive outcomes; Respect for the differences, strengths, and potential in people; Stewardship of human, financial and natural resources; and Excellence in customer satisfaction and communication.
University Housing is an essential services provider and all University Housing employees are part of this commitment to our residents and guests. University Housing is unique from many other state agencies and university departments because we cannot close our operations, as our services must be maintained at all times.
Goals and Worker Activities
40% Goal A Effectively manage technology projects.
1 Establish and ensure success of projects within budget, time, and quality objectives.
2 Utilize project management software to outline project task, dependencies, timelines, resources and costs. Prepare appropriate graphs and charts to illustrate project progress.
3 Prepare quality assurance specifications to guide and measure the success of project components.
4 Build and lead the project team to successfully implement the project.
5 Identify opportunities to improve project implementation efficiencies.
6 Coordinate and ensure that the project meets the standards and best practices followed in the industry, on campus and in University Housing.
7 Other duties as assigned.
30% Goal B Perform and coordinate business analysis and process improvement.
1 Identify opportunities to reduce risk within the business processes to improve security postures.
2 With functional leaders, translate business requirements into use cases.
3 Lead business requirement gathering for campus office and units.
4 Collaborate with other functional and technical co-leaders to develop common processes across the Division.
5 Participate in development of the reporting requirements.
6 Develop sustainable and best practice process improvements.
10% Goal C Coordinate outreach to division customers and campus stakeholders.
1 Manage relationships with campus partners to ensure appropriate involvement and high-level satisfaction with projects.
2 Work closely with systems and networking engineers, software developers to schedule projects and tasks.
3 Identify training and support needs for successful project implementation and division wide capacity building.
4 Recognize staffing needs and assist management with obtaining personnel to complete project.
5 Manage relationships with multiple vendors and external partners to ensure cost-effective and timely project implementation.
10% Goal D Manage project budgets.
1 Estimate capital and resource costs necessary to complete assigned projects.
2 Prepare project budget reports for senior management.
3 Research and consult with vendors or service providers on the cost of their product or services to be part of the overall project costs and budgeting process.
10% Goal E Communicate and document project progression.
1 Ensure that project documentation is maintained and updated throughout the project cycle and that operations documents are ready when implementation is complete.
2 Provide oral and written project updates to the project team, managers and other campus leadership, and other campus and system stakeholders as requested.
3 Keep technical, communications and business skills current with an emphasis on understanding emerging technologies and their impact on the communities and technologies implemented on campus.
4 Develop appropriate technical policies, procedures and operations protocols for Technology Services.
Knowledge, Skills, and Abilities:
Knowledge and Skills
1. Demonstrated experience managing large and complex technology projects to completion.
2. Ability to gather business requirements and translate those requirements into technical requirements.
3. Ability to develop detailed project plans.
4. Extensive knowledge of technology project management.
5. Demonstrated use of project management tools and methodologies.
6. Demonstrated ability to collaborate with technical experts to accomplish complicated project goals.
7. Familiarity with Lean Six Sigma or ITIL Support concepts.
8. Intermediate knowledge of information and computer security best practices and standards.
9. Excellent oral and written communication and presentation skills.
10. Ability to lead technical staff in line and project roles.
11. Ability to conduct effective meeting management.
12. Ability to develop project schedules, tasks, deliverables, time estimates and critical paths.
13. Ability to perform cost benefit analysis and feasibility study.
14. Effectively communicate complex technical subjects and issues to both technical and non-technical staff.
15. Outstanding interpersonal skills.
16. Excellent organizational skills.
17. Ability to build and work on as a reporting analyst using Tableau.