University of Wisconsin–Madison

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TECH STORE SUPERVISOR

Apply now Job no: 92802-AS
Work type: Staff-Full Time
Department:DOIT/USER SVCS/TECH
Location: Madison
Categories: Information Systems/Technology, Management/Supervisory

Position Vacancy ID:

92802-AS

Employment Class:

Academic Staff-Renewable

Working Title:

Tech Store Supervisor

Official Title:

IS SPECIALIST(S45DN)

Hiring Department:

A065065-INFORMATION TECHNOLOGY/USER SVCS/TECH

FTE:

100%

Anticipated Begin Date:

JANUARY 01, 2018

Term:

This is a renewable appointment.

Advertised Salary:

Minimum $70,000 ANNUAL (12 months)
Depending on Qualifications

Degree and area of specialization:

Degree preferred

Minimum number of years and type of relevant work experience:

Required:
* Minimum of three years' experience in retail operations, including using and leveraging inventory management tools, retail POS, and/or financial reporting tools. Experience in higher education retail operations strongly preferred.
* Knowledge of principles and methods for showing, promoting, and selling products or services.
* Knowledge of budgeting, finances, analysis and forecasting.
* Demonstrated experience developing customer-centric operational or project plans and strategies.
* Experience building teams, coaching staff, and establishing goals.
* Excellent interpersonal and communication skills, with the ability to work across the organization, lead cross-functional teams, and influence without direct authority.

Preferred:
* Bachelor's Degree
* Demonstrated experience training and coaching effective sales and customer service skillsets.
* Experience establishing and maintaining effective collaborative working relationships with stakeholders, customers, staff, and vendors.
* Experience managing and prioritizing projects that range in complexity.
* Knowledge of DoIT's Guiding Principles and Operating Units.
* Experience presenting ideas/concepts in front of peers, executives, and large groups.

License or Certificate:

 

Position Summary:

Under the general guidance of the Assistant Director of User Services, the Tech Store Supervisor provides day to day management of the DoIT Tech Store, Walk-In Help Desk and Repair teams to support the academic and research needs of students, departments and faculty/staff on the UW Madison and UW system campuses.

The Tech Store Supervisor leads a team of 12 to 15 full time employees and 20 to 25 student employees and has budgetary oversight of a $1.3mil annual budget. The supervisor is responsible for developing and maintaining a high-performing team of dedicated professionals with the skills, drive, and capacity necessary to deliver an exceptional customer experience. This includes day to day operational management of the Tech Store's three retail locations in close partnership with the Product Management team to provide a holistic approach to our service portfolio and customers.

This position serves as the primary backup person in the absence of the Assistant Director.

Additional Information:

 

Contact:

Vickie Arneson
vickie.arneson@wisc.edu
608-262-1936
Relay Access (WTRS): 7-1-1 (out-of-state: TTY: 800.947.3529, STS: 800.833.7637) and above Phone number (See RELAY_SERVICE for further information. )

Instructions to Applicants:

In order to be considered for this position, applicants must upload a resume and cover letter. Your cover letter should specifically address the Required Qualifications listed in the Relevant Work Experience section.

Additional Link: Full Position Details
  NOTE: A Period of Evaluation will be Required
  The University of Wisconsin is an Equal Opportunity and Affirmative Action Employer.

The Annual Security and Fire Safety Report contains current campus safety and disciplinary policies, crime statistics for the previous 3 calendar years, and on-campus student housing fire safety policies and fire statistics for the previous 3 calendar years. UW-Madison will provide a paper copy upon request; please contact the University of Wisconsin Police Department.

Applications Open: Central Standard Time
Applications Close: Central Standard Time

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