University of Wisconsin–Madison

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University of Wisconsin–Madison

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OFFICE OPER ASSOCIATE

Apply now Job no: 106693-US
Work type: Staff-Full Time
Department:FP&M/TRANS SERV/PARK STRCT
Location: Madison
Categories: Office & Administrative Support, Transportation Services

Position Vacancy ID:

106693

Employment Class:

University Staff-Ongoing

Working Title:

OFFICE OPER ASSOCIATE

Official Title:

OFFICE OPER ASSOCIATE(16160)

Hiring Department:

A718320-FACILITIES PLNG AND MGMT/TRANS SERV/PARK STRCT

FTE:

100%

Term:

This is an Ongoing appointment

Advertised Salary:

Minimum $15.50

Job Summary:

Under general supervision, this position is responsible for the remote operation of Transportation Services parking equipment throughout campus by assisting customers and transportation staff with any gate related issues. In addition, the incumbent will be responsible for parking data collection, technical and mechanical data collection and entering work orders for system repairs into the Transportation Services Booths Tracking System. To meet these responsibilities, the incumbent must have the ability to operate computerized equipment, understand dispatch methodology including but not limited to intercom usage, camera and digital voice recorder (DVR) operation, basic email and two way radio usage. This position requires the ability to prioritize and respond to each call in a timely manner. In addition, this position will also operate and maintain parking booths and other paid parking facilities on UW Madison campus.

Good public relations skills are imperative due to the volume and flow of customers. The ability to maintain positive customer relations in person and or over the intercom in difficult situations is essential. This position is responsible for establishing and maintaining a high level of customer service to the general public helping to resolve complaints, parking gate system issues and work with other operation units within the department to solve parking problems on campus. This position functions closely with other staff to work as a team.

The University of Wisconsin-Madison, Transportation Services, is committed to the highest standard of customer service principles, for its customers, fellow staff members and visitors. Staff will serve as role models by practicing exemplary behavior when working with customers and fellow staff members.

Requirements:

Driver's License

Additional Requirements:

Must possess a valid Wisconsin driver's license, have a motor vehicle record that meets UW Risk Management standards, and maintain ability to drive State of Wisconsin owned vehicles.

It is essential that all Department of Transportation Services employees correctly and honestly use the transportation system that they administer. Any outstanding UW parking citations must be paid in full prior to the start date for new employees.

Schedule Comment:

6:00 am to 2:30 pm, Monday - Friday

Contact:

Dawn Bierman
dawn.bierman@wisc.edu
608-265-4057
Relay Access (WTRS): 7-1-1 (out-of-state: TTY: 800.947.3529, STS: 800.833.7637) and above Phone number (See RELAY_SERVICE for further information. )

Instructions to Applicants:

Please click on the "Apply Now" button to start the application process.

Applicants will be asked to upload a resume and cover letter. In your cover letter please describe the following:
1. Your experience with oral communication and interpersonal skills.
2. Your experience with database management, assess systems, word processing, and spreadsheet software.
3. Your experience with monitoring surveillance cameras.

Starting pay is based on experience and qualifications, with a minimum starting rate of $15.50 an hour.

Additional Link: Full Position Details
  NOTE: A Probationary Period will be Required
  The University of Wisconsin is an Equal Opportunity and Affirmative Action Employer.

The Annual Security and Fire Safety Report contains current campus safety and disciplinary policies, crime statistics for the previous 3 calendar years, and on-campus student housing fire safety policies and fire statistics for the previous 3 calendar years. UW-Madison will provide a paper copy upon request; please contact the University of Wisconsin Police Department.

Applications Open: Central Standard Time
Applications Close: Central Standard Time

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