University of Wisconsin–Madison

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University of Wisconsin–Madison

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DESKTOP SUPPORT SPECIALIST

Apply now Job no: 96935-AS
Work type: Staff-Full Time
Department:L&S/SSRS/SSRS-GEN
Location: Madison
Categories: Information Systems/Technology

Position Vacancy ID:

96935-AS

Employment Class:

Academic Staff-Renewable

Working Title:

Desktop Support Specialist

Official Title:

SR INFORM PROC CONSLT(S44BN) or INFORM PROCESS CONSLT(S44DN) or ASSOC INF PROC CONSLT(S44FN)

Hiring Department(s):

A488100-COL OF LETTERS & SCIENCE/SSRS/SSRS-GEN

FTE:

100%

Anticipated Begin Date:

FEBRUARY 16, 2019

Term:

This is a renewable appointment.

Advertised Salary:

Minimum $45,000 ANNUAL (12 months)
Depending on Qualifications

Degree and area of specialization:

Bachelor's degree required. Degree in information technology related field preferred.

Minimum number of years and type of relevant work experience:

Required:
* One year experience supporting Windows and macOS endpoints in an Active Directory environment, including installing and maintaining operating systems, as well as troubleshooting and repairing computer hardware
* One year experience in a customer service focused environment

Preferred:
* Experience working in higher education
* Experience supporting Dell workstation hardware
* Experience with endpoint imaging technologies
* Familiarity with virtual desktop infrastructure (VDI) using Citrix XenApp or similar technology
* Familiarity with endpoint management technologies such as Microsoft System Center Configuration Manager (SCCM)

License or Certificate:

 

Position Summary:

The Desktop Support Specialist position has primary responsibility for desktop support within the Social Science Computing Cooperative (SSCC). The SSCC at the University of Wisconsin-Madison provides high-volume research computing services to over 1200 faculty, staff, and graduate students in the Center for Demography and Ecology, Center for Demography of Health and Aging, Department of Anthropology, Department of Economics, Department of Sociology, Institute on Aging, Institute for Research on Poverty, School of Human Ecology, and UW Survey Center. The SSCC also provides instructional computing support for approximately 2500 students in the Social Science division of the College of Letters and Science.

Additional Information:

 

Contact:

Andrew Arnold
akarnold@wisc.edu
608-262-8903
Relay Access (WTRS): 7-1-1 (out-of-state: TTY: 800.947.3529, STS: 800.833.7637) and above Phone number (See RELAY_SERVICE for further information. )

Instructions to Applicants:

Please click on the "Apply Now" button to start the application process.

An applicant may be hired in to a Senior, Associate, no prefix or Associate Information Processing Consultant title dependent upon experience.

Title will be determined upon hire.

For questions on the position contact: Andrew Arnold, 608-262-8903, arnold@ssc.wisc.edu.

To apply for this position, you will need to upload a cover letter, resume, and three professional references, including your current supervisor. References will not be contacted without advance notice.

Your cover letter should address your qualifications as they pertain to the minimum number of years and type of relevant work experience listed above.

Additional Link: Full Position Details
  NOTE: A Period of Evaluation will be Required
  The University of Wisconsin is an Equal Opportunity and Affirmative Action Employer.

The Annual Security and Fire Safety Report contains current campus safety and disciplinary policies, crime statistics for the previous 3 calendar years, and on-campus student housing fire safety policies and fire statistics for the previous 3 calendar years. UW-Madison will provide a paper copy upon request; please contact the University of Wisconsin Police Department.

Applications Open: Central Standard Time
Applications Close: Central Standard Time

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