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MEDICAL OFFICE ASSISTANT: CALL CENTER

Apply now Job no: 243902-US
Work type: Onsite, Staff-Full Time
Department:VET M/ADMIN VMTH/ADMIN-MED
Location: Madison
Categories: Health Services Administration

Job Summary:

1) Provides day-to-day operational support to medical work unit personnel.
2) Prepares documents for patient admissions and appointments.
3) Serves as first point of contact for all incoming calls to UWVC by answering calls in the hospital call center.
4) Schedules appointments, maintains service calendars, addresses issues and inquiries, and handles appointment cancellations and/or reminders when needed.
5) Receives, submits, and responds to client and referring veterinarian inquiries according to hospital policies and procedures.
6) Logs and distributes incoming correspondence and faxes to appropriate patient accounts and service personnel.
7) Maintains electronic and paper medical records.
8) Assesses patient's situation, based on client interactions, and follows hospital protocols to triage calls appropriately.
9) Curates specialty departments' and individual clinicians' schedules.
10) Provides back-up support in reception and medical records, when needed.

About the Job:

Medical Office Assistant (HS008)

Institutional Statement on Diversity:

Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals.

The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background - people who as students, faculty, and staff serve Wisconsin and the world.

For more information on diversity and inclusion on campus, please visit: Diversity and Inclusion

Education:

Required
H.S. Diploma

Qualifications:

At least 1 year of phone reception experience preferred. At least 1 year of experience working with medical records preferred. Background in medical terminology preferred.

Additional Information:

Requires advanced customer service skills, problem solving abilities, and attention to detail.

Physical Demands:
1. Ability to operate telephone, computer, copy machine and fax machine.
2. Able to sit for long periods of time
3. Able to stand and walk, and occasionally to carry objects up to 30 pounds.
4. Able to stand in medical record aisles and reach up or down for records, and occasionally to use a
step stool to reach high records

UW Veterinary Care offers competitive wages (including night and weekend differential, if applicable), outstanding employee benefits (https://hr.wisc.edu/benefits/new-employee-benefits-enrollment/benefits-for-employees-covered-by-the-wrs/), ample paid time off (https://hr.wisc.edu/benefits/leave/paid-leave/), and financial support for continuing education and pursuing specialty certification.

The UW-Madison campus and the surrounding area have many enriching opportunities. Madison was named the most bike-friendly city; the Dane County Farmer's Market is one of the largest in the nation; Madison has the most restaurants per capita of any U.S. city; Madison consistently ranks as a top community in which to live, work, and play; and the University is nationally recognized for academics and athletics. Please see the following link for more information: https://www.visitmadison.com/

Department(s):

A878050-SCHOOL OF VET MEDICINE/ADMIN VMTH/ADMIN-MED

Work Type:

Full Time: 100%

This position requires work be performed in-person, onsite, at a designated campus work location.

Work Schedule:

Monday - Friday, 8:00AM - 5:00PM, with 45 minutes for lunch

Potential for on-call hours, as required by the hospital.

Appointment Type, Duration:

Ongoing/Renewable

Salary:

Minimum $15.00 HOURLY
Depending on Qualifications

Instructions to Applicants:

Begin the online application process by clicking the 'Apply Now' button. Applicants are asked to upload a cover letter outlining your experience as related to the position as well as a current resume and list of references. Please ensure that the resume and cover letter address how you meet the minimum/preferred qualifications for the position.

Contact:

Jake Moser
jacob.moser@wisc.edu
608-827-1600
Relay Access (WTRS): 7-1-1 (out-of-state: TTY: 800.947.3529, STS: 800.833.7637) and above Phone number (See RELAY_SERVICE for further information. )



Official Title:

Medical Office Assistant(HS008)

Employment Class:

University Staff-Ongoing

Job Number:

243902-US

  The University of Wisconsin is an Equal Opportunity and Affirmative Action Employer. We promote excellence through diversity and encourage all qualified individuals to apply.

If you need to request an accommodation because of a disability, you can find information about how to make a request at the following website: https://employeedisabilities.wisc.edu/disability-accommodation-information-for-applicants/

Employment will require a criminal background check. It will also require you and your references to answer questions regarding sexual violence and sexual harassment.

The University of Wisconsin System will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful candidate will be released. See Wis. Stat. sec. 19.36(7).

The Annual Security and Fire Safety Report contains current campus safety and disciplinary policies, crime statistics for the previous 3 calendar years, and on-campus student housing fire safety policies and fire statistics for the previous 3 calendar years. UW-Madison will provide a paper copy upon request; please contact the University of Wisconsin Police Department.

Applications Open: Central Daylight Time
Applications Close: Central Standard Time

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