The university has paused implementation of the COVID-19 vaccine mandate due to an injunction issued by a federal court. UW–Madison employees remain subject to the COVID-19 Workplace Safety Policy. Please visit covidresponse.wisc.edu for more information.

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University of Wisconsin–Madison

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ENROLLMENT COACH/RECRUITER/RECRUITMENT COACH

Apply now Job no: 247010-AS
Work type: Partial Remote, Staff-Full Time
Department:DCS/STUDENT SERVICES/ACSS GEN
Location: Madison
Categories: Admissions and Recruitment

Job Summary:

Adult Career and Special Student Services (ACSSS) is one of seven admission offices at UW-Madison and is the customer service office for the entire Division of Continuing Studies. The office serves as a gateway for adults who seek lifelong learning opportunities, as well as an important partner to campus units serving nontraditional populations as well. The office also provides UW employees with career and educational counseling. ACSSS receives over 5,000 applications annually and supports the enrollment and advising of students in 15 different classifications over three terms. The office also supports a recruitment team welcoming students into over 90 undergraduate, graduate and certificate programs, many of them fully online programs. ACSSS serves students ranging in age from 14 to 92 with the unit also supporting multiple programs welcoming many first-time international students for short-term study in the United States. The position strengthens access to UW-Madison by processing student admissions, connecting with other units where appropriate, and providing excellent customer service.

The Enrollment Coach will join the Recruitment Strategies team within the Adult Career and Special Student Services Office (ACSSS) at the Division of Continuing Studies. The team manages the student recruitment strategy and recruitment process from point-of-inquiry through enrollment into the Professional Degrees and Certificates (PDC) flexible and online credit programs portfolio (https://pdc.wisc.edu/) and/or new online degree completion programs (https://online.wisc.edu/) at the University of Wisconsin- Madison. This role demands a high level of collaboration, coordination and organization, effective communication skills particularly with diverse populations, skills in problem solving, public speaking and demonstrated ability to succeed in dynamic, goal driven, fast-paced team environments. The key responsibilities for this role include: recruiting students from new lead through enrollment via phone, mail, events, and digital technologies; tracking successful recruitment strategies to influence new marketing and recruitment tactics; and developing relationships with businesses, other schools, and alumni to support program and industry specific recruitment efforts. Enrollment Coaches spend the majority of their time in one to one communication with prospective students via phone, email, text, or video conferencing/meetings.

About the Job:

Admissions and Recruitment Coordinator II (AE084)

Institutional Statement on Diversity:

Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals.

The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background - people who as students, faculty, and staff serve Wisconsin and the world.

For more information on diversity and inclusion on campus, please visit: Diversity and Inclusion

Education:

Required
Bachelor's Degree

Qualifications:

One year (two years strongly preferred) of professional experience (including relevant internships) in one or more of the following areas: college admissions and recruitment, academic affairs, student services, academic program management, sales, marketing, advertising, communications, customer service. Experience in higher education preferred.

Required Skills:
- Working expertise with Microsoft Office software (Word, PowerPoint, Excel) and collaboration software (MS Teams, Zoom, Google Drive, Box).
- Demonstrated excellence in customer service, organizational, interpersonal, verbal, and written communication skills.
- Proven record of successful collaboration with cross-functional teams and communicating with multiple stakeholders.
- Demonstrated success meeting deadlines and goals while managing multiple projects.
- Demonstrated success working autonomously and as a part of a team.

Preferred Skills:
- Experience with the following applications and software preferred: Student Information Systems (preferably PeopleSoft), Project management software (preferably WorkZone), Marketing Automation tools (preferably Eloqua), CRM tools (preferably Salesforce).
- Experience developing and implementing action, recruitment, customer service, sales, student development, or marketing plans.
- Demonstrated involvement with higher education initiatives and teams devoted to improving diversity, inclusion, and equity in all aspects of the student experience.
- Experience working in a remote or hybrid work environment.

COVID-19 Vaccination Requirement:

UW-Madison employees are required to be fully vaccinated for COVID-19 prior to January 18, 2022 or the first day of employment, whichever comes later. An individual is considered fully vaccinated for COVID-19 two weeks after receiving the single-dose vaccine or two weeks after the second dose in a two-dose vaccination series. Medical or religious accommodations will be considered. Please visit https://covidresponse.wisc.edu for more information.

Additional Information:

This position may require travel.

This position will require evening and weekend work based on the deadlines of assigned portfolio of programs.

Department(s):

A936000-DIVN OF CONTINUING STUDIES/STUDENT SERVICES/ACSS GEN

Work Type:

Full Time: 100%

This position may require some work to be performed in-person, onsite, at a designated campus work location. The majority of work may be performed remotely, at an offsite, non-campus work location provided the Enrollment Coach is meeting recruitment goals.

Appointment Type, Duration:

Ongoing/Renewable

Salary:

Minimum $40,000 ANNUAL (12 months)
Depending on Qualifications

How to Apply:

To apply for this position, please click on the "Apply Now" button. You will be asked to upload a resume, cover letter, and list of three professional/supervisor references as a part of the application process. References will not be contacted without prior notice. Please ensure your resume and cover letter address how you meet the minimum/preferred qualifications for the position.

The deadline for assuring full consideration is January 26, 2022, however, the position will remain open and applications may be considered until the positions are filled.

Contact:

Taylor Zeilinger
taylor.zeilinger@wisc.edu
608-263-4431
Relay Access (WTRS): 7-1-1 (out-of-state: TTY: 800.947.3529, STS: 800.833.7637) and above Phone number (See RELAY_SERVICE for further information. )



Official Title:

Adm & Rctmt Coord II(AE084)

Employment Class:

Academic Staff-Renewable

Job Number:

247010-AS

  The University of Wisconsin is an Equal Opportunity and Affirmative Action Employer. We promote excellence through diversity and encourage all qualified individuals to apply.

If you need to request an accommodation because of a disability, you can find information about how to make a request at the following website: https://employeedisabilities.wisc.edu/disability-accommodation-information-for-applicants/

Employment will require a criminal background check. It will also require you and your references to answer questions regarding sexual violence and sexual harassment.

The University of Wisconsin System will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful candidate will be released. See Wis. Stat. sec. 19.36(7).

The Annual Security and Fire Safety Report contains current campus safety and disciplinary policies, crime statistics for the previous 3 calendar years, and on-campus student housing fire safety policies and fire statistics for the previous 3 calendar years. UW-Madison will provide a paper copy upon request; please contact the University of Wisconsin Police Department.

Applications Open: Central Standard Time
Applications Close:

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