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University of Wisconsin–Madison

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University of Wisconsin–Madison

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ENDPOINT SUPPORT SPECIALIST

Apply now(opens in a new window) Job no: 256281-AS
Work type: Partial Remote, Staff-Full Time
Department:L&S/SSRS/SSRS-GEN
Location: Madison
Categories: IT System and Application Administration

Job Summary:

Are you adaptable, customer service-focused and love finding solutions for computer problems? The Social Science Computing Cooperative is looking for a team member to provide endpoint support to faculty, staff, and graduate students at UW-Madison. They will work closely with a small team to develop creative solutions to technical problems in support of research. The person for this position will set up, upgrade, and integrate computers through an automated imaging process, and help troubleshoot hardware and software issues for Windows and macOS computers. They should have enthusiasm for helping people with varying degrees of technical understanding and possess a desire to learn and collaborate. Proficient oral and written communication skills and a commitment to great customer service will help this person be successful.

The principal duties for this position are:

- Troubleshoot problems for computers (macOS and Windows) and other peripherals in a managed environment
- Manage Windows and macOS endpoints using endpoint management platforms
- Support a wide variety of software applications
- Research and make recommendations on the procurement of new hardware and software
- Serve as resource for individuals and groups to learn about SSCC services
- Develop creative solutions to problems and be proactive in suggesting solutions that will facilitate teaching, learning, and research
- Create and maintain internal documentation

Responsibilities: System Engineer I (IT037)
System Engineer II (IT038)
Institutional Statement on Diversity:

Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals.

The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background - people who as students, faculty, and staff serve Wisconsin and the world.

For more information on diversity and inclusion on campus, please visit: Diversity and Inclusion

Education:

Preferred
Associate's Degree
or 2+ years of relevant experience

Qualifications:

- One year experience supporting Windows and macOS endpoints, including installing operating systems and troubleshooting computer hardware issues
- Experience in a customer service focused environment
- Good oral, written, and interpersonal communication skills

COVID-19 Considerations:

UW-Madison continues to follow necessary health and safety protocols to protect our campus from COVID-19. All employees remain subject to the COVID-19 Workplace Safety Policy: https://policy.wisc.edu/library/UW-5086. Please visit https://covidresponse.wisc.edu for the most up-to-date information.

Work Type:

Full Time: 100%

This position may require some work to be performed in-person, onsite, at a designated campus work location in Madison, WI. Some work may be performed remotely, at an offsite, non-campus work location.

Appointment Type, Duration:

Ongoing/Renewable

Salary:

Minimum $56,000 ANNUAL (12 months)
Depending on Qualifications

How to Apply:

Please click on the "Apply Now" button to start the application process.

Title will be determined upon hire.

For questions on the position, contact: Andrew Arnold, akarnold@wisc.edu, 608-262-8903

To apply for this position you will need to upload a cover letter, resume and contact information for at least three professional references, including your current supervisor. References will not be contacted without advance notice.

Cover letters will be used as a writing sample and to determine the best-qualified applicants. Thus your cover letter should address your qualifications as they pertain to the minimum number of years and type of relevant work experience listed above.

Contact:

Andrew Arnold
akarnold@wisc.edu
608-262-8903
Relay Access (WTRS): 7-1-1 (out-of-state: TTY: 800.947.3529, STS: 800.833.7637) and above Phone number (See RELAY_SERVICE for further information. )



Official Title:

System Engineer I(IT037) or System Engineer II(IT038)

Department(s):

A488100-COL OF LETTERS & SCIENCE/SSRS/SSRS-GEN

Employment Class:

Academic Staff-Renewable

Job Number:

256281-AS

  The University of Wisconsin is an Equal Opportunity and Affirmative Action Employer. We promote excellence through diversity and encourage all qualified individuals to apply.

If you need to request an accommodation because of a disability, you can find information about how to make a request at the following website: https://employeedisabilities.wisc.edu/disability-accommodation-information-for-applicants/

Employment will require a criminal background check. It will also require you and your references to answer questions regarding sexual violence and sexual harassment.

The University of Wisconsin System will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful candidate will be released. See Wis. Stat. sec. 19.36(7).

The Annual Security and Fire Safety Report contains current campus safety and disciplinary policies, crime statistics for the previous 3 calendar years, and on-campus student housing fire safety policies and fire statistics for the previous 3 calendar years. UW-Madison will provide a paper copy upon request; please contact the University of Wisconsin Police Department.

Applications Open: Central Daylight Time
Applications Close: Central Daylight Time

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