The System Engineer works within MERIT (Media, Education Resources, and Information Technology), a vibrant service unit with a collaborative team of technologists, librarians, and instructional designers that support the UW-Madison School of Education's academic departments and service units. MERIT is dedicated to the practices of social justice, diversity, equality, and respect among our staff, students, services and collections. We strive to overcome historical and divisive biases in our society and embrace diverse points of view as assets to the fabric of our community.
This position will maintain the confidentiality, integrity, and availability of enterprise hardware, software and network systems to support the goals and work of our faculty, staff and students. The position requires the ability to troubleshoot, work independently on routine tasks, collaborate with others on more complex assignments, and plan future service upgrades or transitions that both optimize our investment in technology and better meet the needs of our faculty, staff and students. This position requires the ability to maintain outstanding communication and interaction with a diverse group of information and technology professionals and end users across the School of Education and on campus. Main areas of focus include maintenance of School of Education servers and network infrastructure, managing endpoints through installation and maintenance of supported management tools, developing and providing software installation packages, addressing cybersecurity incidents, and supporting data center operations and services.
|Institutional Statement on Diversity:
Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals.
The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background - people who as students, faculty, and staff serve Wisconsin and the world.
For more information on diversity and inclusion on campus, please visit: Diversity and Inclusion
|Minimum Years and Type of Relevant Work Experience:
-Two years or more of experience supporting IT services in a computer- and/or technology-intensive area.
-Administrative experience with Windows and Linux systems.
-Programming and shell scripting experience.
-Experience in supporting network technology and security in a heterogeneous computer network.
-Solutions-oriented approach in analyzing and resolving hardware, software and network problems.
-Interest in exploring and learning new technologies and tools to improve processes and workflows.
-Excellent communication and interpersonal skills to foster team development of our incredible staff.
-Strong customer service skills.
-Ability to effectively prioritize multiple, often-competing requests and initiatives.
-Commitment to equity, inclusion, and diversity in all aspects of their work.
-Administrative experience with Windows Active Directory.
-Administrative experience with Endpoint Management tools.
-Experience with managing software licenses, building software installers and system images.
-Administrative experience with large disk arrays.
-Administrative experience with MSSQL and/or MySQL servers
|Instructions to Applicants:
To apply for this position, please click on the "Apply Now" button. You will be asked to upload a resume and cover letter as a part of the application process. Please ensure that the cover letter and/or resume addresses how you meet the minimum/desired qualifications for the position. Specifically address your approach to administering networked Windows and Linux systems, while providing outstanding service within the cover letter. You will also be asked to provide three professional/supervisor references during the application process.