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University of Wisconsin–Madison

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University of Wisconsin–Madison

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DESKTOP SUPPORT ANALYST

Apply now Job no: 233778-AS
Work type: Staff-Full Time
Department:CALS/ADMIN SVCS/ADM COMP SVCS
Location: Madison
Categories: Information Systems/Technology

Position Summary:

This position provides desktop support services to end-users for the College of Agricultural and Life Sciences (CALS). The primary customers are CALS administrative staff located in Ag Hall. This position also supports staff in several locations around the UW-Madison campus. In addition, support is also provided to staff located at the Agricultural Research Stations located across the state. This position will work alongside other colleagues with responsibilities including daily support of end-user devices, consulting with staff on computing technology solutions, and endpoint deployment and lifecycle replacement. The environment includes a combination of PC and Mac operating systems.

The person in this position must be dedicated to providing excellent customer service, work cohesively with other CALS and campus IT staff, and support the mission and goals of the CALS IT office.

The College of Agricultural and Life Sciences is committed to growing and maintaining a culture that embraces diversity, inclusion, and equity, believing that these values are foundational elements of our excellence and fundamental components of a positive and enriching learning and working environment for all students, faculty, and staff.

Position Duties:

List of Duties

Institutional Statement on Diversity:

Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals.

The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background - people who as students, faculty, and staff serve Wisconsin and the world.

For more information on diversity and inclusion on campus, please visit: Diversity and Inclusion

Degree and Area of Specialization:

Bachelor's Degree required, Computer Sciences or related field preferred.

Minimum Years and Type of Relevant Work Experience:

-Previous experience providing computing support and assistance, ideally in a higher education environment.
-Knowledge and experience supporting Windows and macOS platforms are required.
-Knowledge of Windows Active Directory, networking technologies, IT security, and endpoint management tools is highly preferred.
-In addition, candidates must possess strong organizational, analytical, communication, and interpersonal skills.

License or Certificate:

-A valid Wisconsin driver's license is required to provide occasional onsite IT support at remote customer locations across the state.

Additional Information:

This position is under the supervision of the IT Manager of the Office of CALS Information Technology (CALS IT) in the College of Agricultural and Life Sciences (CALS). The person in this position will work as part of a team of IT professionals in the Office of CALS Information Technology to provide college and campus customers with IT services.

Additional Knowledge and Skills
-Proven ability to provide excellent, customer-focused technology support, assistance, and training.
-Demonstrated strong oral and written communication skills, including an ability to communicate technical concepts to audiences with varying levels of technical competencies.
-Excellent organizational and prioritization skills and the ability to work under deadline pressures.
-Ability to work in a team-oriented, collaborative work environment.
-Experience with standard technology support practices, including ticket tracking applications and concepts, change management best practices, and asset management systems.
-Ability to lift 25 lbs.

A period of evaluation will be required. A criminal background check will be required.

Department(s):

A070301-COL OF AG & LIFE SCIENCES/ADMIN SVCS/ADM COMP SVCS

Work Type:

Full Time: 100%

Appointment Type, Duration:

Ongoing/Renewable

Salary:

Minimum $48,000 ANNUAL (12 months)
Depending on Qualifications

Instructions to Applicants:

To begin the application process please click on the `Apply Now' button. You will be asked to upload a current resume/CV and a cover letter briefly describing your qualifications relevant to the position.

Contact:

Justin Cave
justin.cave@wisc.edu
608-263-3715
Relay Access (WTRS): 7-1-1 (out-of-state: TTY: 800.947.3529, STS: 800.833.7637) and above Phone number (See RELAY_SERVICE for further information. )



Official Title:

INFORM PROCESS CONSLT(S44DN) or ASSOC INF PROC CONSLT(S44FN)

Employment Class:

Academic Staff-Renewable

Job Number:

233778-AS

  The University of Wisconsin is an Equal Opportunity and Affirmative Action Employer. We promote excellence through diversity and encourage all qualified individuals to apply.

If you need to request an accommodation because of a disability, you can find information about how to make a request at the following website: https://employeedisabilities.wisc.edu/disability-accommodation-information-for-applicants/

The University of Wisconsin-Madison is engaged in a Title and Total Compensation (TTC) Project to redesign job titles and compensation structures. As a result of the TTC project, official job titles on current job postings may change. Job duties and responsibilities will remain the same. For more information please visit: https://hr.wisc.edu/title-and-total-compensation-study/.

Employment will require a criminal background check. It will also require you and your references to answer questions regarding sexual violence and sexual harassment.

The University of Wisconsin System will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful candidate will be released. See Wis. Stat. sec. 19.36(7).

The Annual Security and Fire Safety Report contains current campus safety and disciplinary policies, crime statistics for the previous 3 calendar years, and on-campus student housing fire safety policies and fire statistics for the previous 3 calendar years. UW-Madison will provide a paper copy upon request; please contact the University of Wisconsin Police Department.

Applications Open: Central Daylight Time
Applications Close: Central Daylight Time

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