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University of Wisconsin–Madison

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University of Wisconsin–Madison

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END-USER TRAINING LEAD

Apply now(opens in a new window) Job no: 263392-AS
Work type: Partial Remote, Staff-Full Time
Department:G SERV/ATP
Location: Madison
Categories: Organizational Development

Job Summary:

The University of Wisconsin System is transforming the administrative infrastructure within the University system at its 13 campuses. The overall transformation is a people, process, policy, and technology initiative which will include business process standardization, optimization, and redesign in the areas of finance, human resources, and research administration (Huron Research Suite 9.2), and will include an implementation of Workday to support the changes. The overall objective of the Administrative Transformation Program (ATP) is to right-size the administrative complexity to advance the missions of education, research, and outreach.

The ATP End-User Training Lead will oversee and execute the development and delivery of an end-user training plan to support the Administrative Transformation Program (ATP) business process transformation and implementation of Workday and Huron Research Suite. The End-User Training Lead reports to the Change Management Strategy Lead and works collaboratively with the Change Management Team and the Human Resource, IT, and Finance Strategy Teams to create and deliver training to UW System employees.

The position oversees a team to develop training materials for workflow-based software training (Workday). This includes a variety of formats such as instructor-led classroom, web-based, web -conference, and job aids. The training team is also responsible for the training deployment, including training registration, training logistics, and evaluation.

Strategy and Implementation
- Coordinate with the system implementor and Change Management Team to execute the training plan by confirming training needs and identifying and addressing any gaps relative to the plan, approach, and/or content development
- Build and lead a team to develop content based on the training plan, which reflects business process changes related to the Workday implementation
- Collaborate with functional strategy teams and design team groups, including subject matter experts, to develop and validate content
- Manage the content development review cycle with functional leads, subject matter experts, and other stakeholders
- Establish, configure, and maintain the course registration and online training environment
- Deploy training to end users across the campuses of the UW System Build and lead a team of trainers that will develop a training delivery plan and implement across all UW System campuses to address business and user needs
- Utilize the operational readiness metrics indicated in the training plan to evaluate the effectiveness of the training program in preparing for a successful go-live of the Workday and Huron Research Suite
- Work collaboratively with campus partners to help develop and make recommendations on the post-go live training support model.

Responsibilities: Directs the development and coordination of organizational learning programs and associated strategies to support and enhance the knowledge and skills of all employees, including supervising staff.
  • 10% Directs strategic planning initiatives and establishes objectives for training, professional development, and organizational development operations; and establishes unit goals and objectives
  • 40% Develops, plans, and implements training and development curriculum across employment categories in alignment with strategic plans and objectives
  • 5% Conducts and evaluates needs assessments with internal and external key stakeholders to create, develop, and facilitate new training and development programs
  • 10% Serves as the unit liaison to internal and external stakeholder groups providing professional development and training information and representing the interests of the unit
  • 15% Exercises supervisory authority, including hiring, transferring, suspending, promoting, managing conduct and performance, discharging, assigning, rewarding, disciplining, and/or approving hours worked of at least 2.0 full-time equivalent (FTE) employees
  • 20% Executes a training delivery plan that will include on-site, in-person training on each campus of the UW System. Hires, trains, and mentors a team of on-site trainers to support the needs of the end users on each campus.
Institutional Statement on Diversity:

Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals.

The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background - people who as students, faculty, and staff serve Wisconsin and the world.

For more information on diversity and inclusion on campus, please visit: Diversity and Inclusion

Education:

Preferred
Bachelor's Degree

Qualifications:

Qualified candidates will have experience:
1. Planning, implementing, and evaluating end-user training
2. Experience with ERP or other large-scale IT implementation
3. Experience with complex logistics and delivering end-user training at multiple sites

Qualified candidates will be:
1. Organized and able to see both the big picture and the details
2. Flexible and able to adapt to change
3. A team player who excels in collaboration and coordination
4. Customer-service oriented in their work

COVID-19 Considerations:

UW-Madison continues to follow necessary health and safety protocols to protect our campus from COVID-19. All employees remain subject to the COVID-19 Workplace Safety Policy: https://policy.wisc.edu/library/UW-5086. Please visit https://covidresponse.wisc.edu for the most up-to-date information.

Work Type:

Full Time: 100%

This position may require some work to be performed in-person, onsite, at a designated campus work location. Some work may be performed remotely, at an offsite, non-campus work location.

Appointment Type, Duration:

Ongoing/Renewable

Salary:

Negotiable
ANNUAL (12 months)
Starting salary is negotiable based on experience and qualifications.

Additional Information:

Anticipated duration of this position is 3-4 years. End date is dependent upon project completion.

The Administrative Transformation Program (ATP) is hiring for multiple vacancies across transformation areas (Finance, Human Resources, Research Administration, and Information Technology). By applying to this position, applicants may be considered for vacancies in all transformation areas. Current job opportunities with ATP can be found here: https://atp.wisconsin.edu/join-the-team/.

This position will operate in a hybrid format where some work will be performed in-person, onsite, in Madison, WI, and some work will be performed remotely, at an offsite, non-campus location

How to Apply:

To begin the application process, click the "apply now" button. Please submit a resume and cover letter detailing your related work experience and professional background to the qualifications and duties in this job description, in particular:
1. Experience planning, implementing, and evaluating end-user training
2. Experience with ERP or other large-scale IT implementation
3. Experience with complex logistics and delivering end-user training at multiple sites

The deadline for assuring full consideration is August 4, 2022; however, the position will remain open and applications may be considered until the position is filled.

Contact:

Daniel Mccusky
daniel.mccusky@wisc.edu
608-262-2034
Relay Access (WTRS): 7-1-1 (out-of-state: TTY: 800.947.3529, STS: 800.833.7637) and above Phone number (See RELAY_SERVICE for further information. )



Official Title:

Train & Orgzl Dev Dir (Inst)(HR027)

Department(s):

A020110-GENERAL SERVICES/A0201/G SERV/ATP

Employment Class:

Academic Staff-Renewable

Job Number:

263392-AS

  The University of Wisconsin is an Equal Opportunity and Affirmative Action Employer. We promote excellence through diversity and encourage all qualified individuals to apply.

If you need to request an accommodation because of a disability, you can find information about how to make a request at the following website: https://employeedisabilities.wisc.edu/disability-accommodation-information-for-applicants/

Employment will require a criminal background check. It will also require you and your references to answer questions regarding sexual violence and sexual harassment.

The University of Wisconsin System will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful candidate will be released. See Wis. Stat. sec. 19.36(7).

The Annual Security and Fire Safety Report contains current campus safety and disciplinary policies, crime statistics for the previous 3 calendar years, and on-campus student housing fire safety policies and fire statistics for the previous 3 calendar years. UW-Madison will provide a paper copy upon request; please contact the University of Wisconsin Police Department.

Applications Open: Central Daylight Time
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