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University of Wisconsin–Madison

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University of Wisconsin–Madison

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TICKETING WEBSITE & SYSTEM ADMINISTRATOR

Apply now(opens in a new window) Job no: 263865-US
Work type: Partial Remote, Staff-Part Time
Department:WU/SOC ED /THEATER
Location: Madison
Categories: Arts, IT Multifunctional Services

Job Summary:

The Ticketing Website & System Administrator is responsible for building, implementing, and maintaining arts ticketing web pages as well as building and maintaining arts events within the computerized ticketing system (AudienceView) for the Wisconsin Union Theater and Campus Arts Ticketing customers.

Responsibilities: Provides multidisciplinary information technology (IT) services to support routine to moderately complex IT functionality according to work unit or program's business goals and objectives.
  • 10% Answers routine to moderately complex questions and provides information, creates documentation, and trains end users regarding hardware, software, applications, and technology access
  • 65% Installs, maintains, and troubleshoots hardware, configurations, multimedia, and software applications for various environments and business needs
  • 5% Researches potential technology purchases and makes recommendations to leadership according to work unit business needs and requests
  • 5% Work with Marketing and other Theater staff on developing branding and marketing guidelines for Campus Arts Ticketing and Wisconsin Union Theater
  • 5% Track, collect, and analyze ticketing and audience data for Wisconsin Union Theater (and other CAT clients) to inform marketing strategies and audience development strategies
  • 5% Cultivate and maintain a solid, respectful working relationship with presenting partners, always providing excellent customer service
  • 5% Build AV Venues, Seat Maps, Performances, Price Charts, Price Zones, Promotion Codes, Performance Questions, Hold Codes, Misc Items, Fees, Payment Methods, Delivery Methods, Ticket Templates, Sites, etc. in AudienceView ticketing software
Institutional Statement on Diversity:

Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals.

The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background - people who as students, faculty, and staff serve Wisconsin and the world.

For more information on diversity and inclusion on campus, please visit: Diversity and Inclusion

Education:

Required
Associate's Degree

Qualifications:

Proficiency in
- Ticketing software
- HTML, computer coding, backend of website building and maintenance
- data management (collection, tracking, storage, analysis, and reporting)

Knowledge and experience with
- ticketing services and box office operations
- performing arts venue operations
- working in a higher educational setting a plus

Skills required:
- Strong organizational and time management skills, ability to meet multiple deadlines simultaneouly
- Effective written and verbal communication skills
- Strong and effective interpersonal skills, with diverse populations
- Ability to work off-site and independently most of the time while also being able to work collaboratively on certain projects with other Union Theater staff and Campus Arts Ticketing clients.

COVID-19 Considerations:

UW-Madison continues to follow necessary health and safety protocols to protect our campus from COVID-19. All employees remain subject to the COVID-19 Workplace Safety Policy: https://policy.wisc.edu/library/UW-5086. Please visit https://covidresponse.wisc.edu for the most up-to-date information.

Work Schedule:

Flexes; 20-40 hours per week

Work Type:

Part Time: 50%

This position may require some work to be performed in-person, onsite, at a designated campus work location. Some work may be performed remotely, at an offsite, non-campus work location.

Appointment Type, Duration:

Ongoing/Renewable

Salary:

Minimum $21.63 HOURLY
Depending on Qualifications

Additional Information:

The Wisconsin Union operates two buildings on the UW-Madison campus. The Wisconsin Union is a financially self-supporting division of the University of Wisconsin-Madison. Financial support for the organization is provided by income earned by twenty-two food service units and a variety of nonfood units such as games, guest rooms, space rentals and campus vending. Substantial support is also provided by student fees. The total annual organizational budget is approximately $45 million dollars.

The idea of a theater wing at the Wisconsin Union came about in the pre-1920's by University President Van Hise and members of the Memorial Union Building Committee. They imagined a theater as an integral part of the Memorial Union, drawing the arts into the daily life of the campus. The Wisconsin Union Theater (WUT) consists of Shannon Hall (capacity 1165), Play Circle Theater (Cap 184) and one rehearsal/dance studio (the Festival Room). The Wisconsin Union Theater, through a student-led committee, presents a season of up to 40 performing arts events annually. Additionally, the WUT hosts campus events including graduations, lectures, conferences, as well as performances by university departments, registered student organizations, and community organizations. WUT is committed to social justice and is on a path towards creating an equitable, diverse, and inclusive place for all who work in and all who engage with its programming, events, and activities.


Student Affairs is led by the Vice Chancellor for Student Affairs. Our staff is dedicated to serving students and to helping them succeed in and out of the classroom in areas including health and well-being, identity and inclusion, leadership and engagement, and student advocacy. Student Affairs includes departments led by the dean of students; departments that provide identity-based spaces and leadership resources; the Wisconsin Union; University Health Services; and University Recreation and Wellbeing.

How to Apply:

To apply for this position, please click on the "Apply Now" button. You will be asked to upload a resume and cover letter as a part of the application process. Please outline your relevant work experience as it relates to the qualifications.

Contact:

Jenny Lee
jenny.lee2@wisc.edu
608-265-1157
Relay Access (WTRS): 7-1-1 (out-of-state: TTY: 800.947.3529, STS: 800.833.7637) and above Phone number (See RELAY_SERVICE for further information. )



Official Title:

IT Professional II(IT081)

Department(s):

A962030-WISCONSIN UNION/SOC ED /THEATER

Employment Class:

University Staff-Ongoing

Job Number:

263865-CP

  The University of Wisconsin is an Equal Opportunity and Affirmative Action Employer. We promote excellence through diversity and encourage all qualified individuals to apply.

If you need to request an accommodation because of a disability, you can find information about how to make a request at the following website: https://employeedisabilities.wisc.edu/disability-accommodation-information-for-applicants/

Employment will require a criminal background check. It will also require you and your references to answer questions regarding sexual violence and sexual harassment.

The University of Wisconsin System will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful candidate will be released. See Wis. Stat. sec. 19.36(7).

The Annual Security and Fire Safety Report contains current campus safety and disciplinary policies, crime statistics for the previous 3 calendar years, and on-campus student housing fire safety policies and fire statistics for the previous 3 calendar years. UW-Madison will provide a paper copy upon request; please contact the University of Wisconsin Police Department.

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