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University of Wisconsin–Madison

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University of Wisconsin–Madison

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INFRASTRUCTURE COORDINATOR

Apply now(opens in a new window) Job no: 266447-AS
Work type: Partial Remote, Staff-Full Time
Department:CALS/ADMIN SVCS/ADM COMP SVCS
Location: Madison
Categories: IT System and Application Administration

Job Summary:

Farm to table is the movement of how our food is grown, processed, delivered, and prepared for kitchen tables across Wisconsin, America, and the World. The University of Wisconsin-Madison College of Agricultural and Life Sciences (CALS) has a long and rich history of teaching students in how to discover new and better ways to grow, harvest, and manage our food and natural resources. CALS success resides in the quality, work-ethic, and creativity of all employees. If you want to be a part of this movement and are an IT professional with solid networking, server management, and cybersecurity skills then please apply to become part of an inspiring team in a new position as our Infrastructure Coordinator. This new position reports to the CALS Information Security Officer and will collaborate with faculty, researchers, and administration to manage, enhance, and secure our networking and server infrastructure both on the UW-Madison campus and across Wisconsin at the CALS Agricultural Research Stations.

The Infrastructure Coordinator is a member of the CALS IT team and is responsible for designing, implementing, and maintaining network and server infrastructure and/or moderately complex technical integrations across multiple systems, including in-house systems, acquired commercial, and external such as I/P/SaaS offerings. The position provides day-to-day maintenance and long-term assistance to ensure subsystems and infrastructure function together and business needs are met. In addition, this position has responsibilities in operating and auditing cybersecurity controls within these environments. Customers supported by this position include CALS Departments, the CALS Agricultural Research Stations, and CALS Administration. Ideal candidates will be curious, motivated, self-starting, have a strong desire to learn, is collaborative, and self-directed.

This position supports the networking and infrastructure needs of our CALS Agricultural Research Stations across the state of Wisconsin. Some travel will be required.

The College of Agricultural and Life Sciences (CALS) is committed to maintaining and growing a culture that embraces diversity, inclusion, and equity, believing that these values are foundational elements of our excellence and fundamental components of a positive and enriching learning and working environments for all students, faculty, and staff. At CALS, we acknowledge that bias, prejudice, racism, and hate have historically occurred in many forms that cause significant and lasting harm to members of our community. We commit to taking actions each day toward a college that is inclusive and welcoming to all.

Responsibilities: Designs, implements, and maintains infrastructure and/or moderately complex technical integrations across multiple systems, including in-house systems, acquired commercial, and external such as Cloud hosted. Provides day-to-day maintenance and long term assistance to ensure subsystems and infrastructure function together and business needs are met.
  • 20% Integrates, identifies, troubleshoots, monitors, and resolves moderately complex, routine, and varied supported services, systems, network, and application problems according to established processes and procedures
  • 15% Serves as a point of contact for internal and external stakeholders, identifies needs, provides solution options, and communicates issue updates and resolutions
  • 10% Participates in the evaluation of new vendor software releases and impact. Documents and communicates system enhancements or changes
  • 10% Assists with the planning and coordination of system resources, upgrades, security, implementations, and integrations
  • 10% Configures, maintains, upgrades, develops, and tests IT systems and services in alignment with industry best practices
  • 15% Runs, maintains, and operates technical systems and infrastructure
  • 20% Supports and assists with cybersecurity operations activities
Institutional Statement on Diversity:

Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals.

The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background - people who as students, faculty, and staff serve Wisconsin and the world.

For more information on diversity and inclusion on campus, please visit: Diversity and Inclusion

Education:

Preferred
Associate's Degree

Qualifications:

Required Qualifications:
Minimum of 3 years total experience from the below categories. Qualified candidates may have less than 3 years in a specific category, so long as all categories are covered and the combination of experiences meets the minimum time requirement.

-Configuring, auditing, troubleshooting, and designing network infrastructure.
-Configuring, auditing, operating, and troubleshooting server infrastructure and operating systems.
-Configuring, auditing, operating, and troubleshooting public and/or private cloud hosted solutions (IaaS, PaaS, or SaaS).
-Using cybersecurity tools, following operating procedures and processes, securing endpoints, and managing firewalls.

Demonstrated strong oral, written, and intrapersonal communication skills to relay status, plans, and resolutions to a variety of stakeholders.

Preferred Qualifications:
-Professional certifications from vendor-specific, vendor-neutral, or other accredited organizations.
-Knowledge and experience with project management.
-Experience working in a higher education environment.

COVID-19 Considerations:

UW-Madison continues to follow necessary health and safety protocols to protect our campus from COVID-19. All employees remain subject to the COVID-19 Workplace Safety Policy: https://policy.wisc.edu/library/UW-5086. Please visit https://covidresponse.wisc.edu for the most up-to-date information.

Work Type:

Full Time: 100%

This position may require some work to be performed in-person, onsite, at a designated campus work location. Some work may be performed remotely, at an offsite, non-campus work location.

Appointment Type, Duration:

Terminal, 24 month appointment.
This position has the possibility to be extended or converted to an ongoing appointment based on need and/or funding

Salary:

Minimum $72,250 ANNUAL (12 months)
Depending on Qualifications
The expected salary range for this position is $72,250 up to $90,000 for highly experienced candidates. Actual pay will depend on experience and qualifications. Employees in this position can expect to receive benefits such as generous vacation, holidays, and paid time off; competitive insurances and savings accounts; retirement benefits.

Additional Information:

-A criminal background check will be required
-A period of evaluation will be required

How to Apply:

To begin the application process please click on the 'Apply Now' button. You will be asked to upload a current resume/CV and a cover letter briefly describing your interest in the position and relevant qualifications.

Contact:

Justin Cave
justin.cave@wisc.edu
608-263-3715
Relay Access (WTRS): 7-1-1. See RELAY_SERVICE for further information.



Official Title:

Technical Integration Eng II(IT042)

Department(s):

A070301-COL OF AG & LIFE SCIENCES/ADMIN SVCS/ADM COMP SVCS

Employment Class:

Academic Staff-Terminal

Job Number:

266447-AS

  The University of Wisconsin is an Equal Opportunity and Affirmative Action Employer. We promote excellence through diversity and encourage all qualified individuals to apply.

If you need to request an accommodation because of a disability, you can find information about how to make a request at the following website: https://employeedisabilities.wisc.edu/disability-accommodation-information-for-applicants/

Employment will require a criminal background check. It will also require you and your references to answer questions regarding sexual violence and sexual harassment.

The University of Wisconsin System will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful candidate will be released. See Wis. Stat. sec. 19.36(7).

The Annual Security and Fire Safety Report contains current campus safety and disciplinary policies, crime statistics for the previous 3 calendar years, and on-campus student housing fire safety policies and fire statistics for the previous 3 calendar years. UW-Madison will provide a paper copy upon request; please contact the University of Wisconsin Police Department.

Applications Open: Central Daylight Time
Applications Close: Central Daylight Time

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