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University of Wisconsin–Madison

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University of Wisconsin–Madison

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INFORMATICS ASSOCIATE

Apply now(opens in a new window) Job no: 266773-US
Work type: Partial Remote, Staff-Full Time
Department:UHS/ADMINISTRATIVE SERVICES
Location: Madison
Categories: IT User Support

Job Summary:

Supports the Clinical Information System application (Point and Click) and integration of information technology in the healthcare setting for University Health Services. Investigates problems, provides application technical support, and training to customers for systems and software. Supports or co-leads strategic projects as an engaged member of the team.


Completes procurements, installations, configurations, repairs, and modifications of various technology hardware, software, and associated components under general supervision

Identifies, troubleshoots, resolves, and/or escalates basic and more complex data, network connectivity, client/server processes, and application issues according to established policies and procedures

Maintains operational functions of technology systems to ensure appropriate integration, compatibility, and functionality according to established user requirements

Serves as a point of contact for individuals and groups providing standard-level organizational information about technology resources and addressing their needs

Facilitates individual and group end user trainings, answers questions, and provides information specific to non-routine and more complex information technology end user products and services

Responsibilities: Provides information technology (IT) support services to end users in support of institutional technology operation. Provides training to end users.
  • 10% Completes procurements, installations, configurations, repairs, and modifications of various technology hardware, software, and associated components under general supervision
  • 30% Identifies, troubleshoots, resolves, and/or escalates basic and more complex data, network connectivity, client/server processes, and application issues according to established policies and procedures
  • 10% Maintains operational functions of technology systems to ensure appropriate integration, compatibility, and functionality according to established user requirements
  • 30% Serves as a point of contact for individuals and groups providing standard-level organizational information about technology resources and addressing their needs
  • 20% Facilitates individual and group end user trainings, answers questions, and provides information specific to non-routine and more complex information technology end user products and services
Institutional Statement on Diversity:

Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals.

The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background - people who as students, faculty, and staff serve Wisconsin and the world.

For more information on diversity and inclusion on campus, please visit: Diversity and Inclusion

Education:

Preferred
Associate's Degree

Qualifications:

Required experience:
-Strong analytical and reasoning skills
-Experience in healthcare and/or supporting clinical information systems (CIS)
-Basic level of medical knowledge and/or a willingness to learn quickly
-Ability to communicate effectively with users across the organization, orally and in writing

COVID-19 Considerations:

UW-Madison continues to follow necessary health and safety protocols to protect our campus from COVID-19. All employees remain subject to the COVID-19 Workplace Safety Policy: https://policy.wisc.edu/library/UW-5086. Please visit https://covidresponse.wisc.edu for the most up-to-date information.

Work Schedule:

Monday-Friday

Work Type:

Full Time: 100%

This position may require some work to be performed in-person, onsite, at a designated campus work location. Some work may be performed remotely, at an offsite, non-campus work location.

Appointment Type, Duration:

Ongoing/Renewable

Salary:

Minimum $24.40 HOURLY
Depending on Qualifications

Additional Information:

Successful applicants are responsible for ensuring their eligibility to work in the United States (i.e. a citizen or national of the United States, a lawful permanent resident, a foreign national authorized to work in the United States without need of employer sponsorship) on or before the effective date of appointment.

UHS is part of Student Affairs at the University of Wisconsin-Madison, led by the vice chancellor for student affairs. Our staff is dedicated to serving students and to helping them succeed in and out of the classroom in areas including health and well-being, identity and inclusion, leadership and engagement, and student advocacy. Student Affairs includes departments led by the dean of students; departments that provide identity-based spaces and leadership resources; the Wisconsin Union; University Health Services; and University Recreation and Wellbeing.

A period of evaluation will be required and a criminal background check will be conducted prior to hiring.

How to Apply:

Please click the Apply Now link. You will be required to login or create an account to apply.

Please upload a resume and cover letter. Please provide three references, at least one of which should be a current or former supervisor.

Contact:

Sara Carrillo
sara.carrillo@wisc.edu
608-890-2860
Relay Access (WTRS): 7-1-1. See RELAY_SERVICE for further information.



Official Title:

User Support Specialist II(IT050)

Department(s):

A579000-UNIV HEALTH SERVICES/ADMINISTRATIVE SERVICES

Employment Class:

University Staff-Ongoing

Job Number:

266773-CP

  The University of Wisconsin is an Equal Opportunity and Affirmative Action Employer. We promote excellence through diversity and encourage all qualified individuals to apply.

If you need to request an accommodation because of a disability, you can find information about how to make a request at the following website: https://employeedisabilities.wisc.edu/disability-accommodation-information-for-applicants/

Employment will require a criminal background check. It will also require you and your references to answer questions regarding sexual violence and sexual harassment.

The University of Wisconsin System will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful candidate will be released. See Wis. Stat. sec. 19.36(7).

The Annual Security and Fire Safety Report contains current campus safety and disciplinary policies, crime statistics for the previous 3 calendar years, and on-campus student housing fire safety policies and fire statistics for the previous 3 calendar years. UW-Madison will provide a paper copy upon request; please contact the University of Wisconsin Police Department.

Applications Open: Central Daylight Time
Applications Close: Central Daylight Time

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